50% cancellation fee up to 48 hours before; 100% thereafter.
Refunds will be issued in the following cases.
Issuance of a Warning: If a weather warning such as heavy rain, flood, strong wind, or thunder is issued for the tour area.
Suspension of Transportation: If transportation to the tour meeting point or destination is halted due to bad weather or a disaster.
Natural Disasters: If the tour route becomes impassable or is expected to be dangerous due to events such as earthquakes.
Poor Course Conditions: If walking becomes difficult and safety cannot be ensured due to issues such as flooded or muddy paths from heavy rain or icy conditions from snow.
Organizer’s Decision: If it is determined that ensuring participants’ safety is difficult (e.g., wind speeds exceed a certain level, frequent lightning occurs). This also applies if guides or staff judge that conducting the tour safely is not feasible.
Other Circumstances: Due to the organizer’s reasons (e.g., sudden staff illness)
No refunds will be issued in the following cases.
Cancellation after the tour has started or no-show without notice
Not Enrolled in Travel Insurance: If the customer has not enrolled in overseas travel insurance, cancellations for personal reasons will not be refunded.
